Education and training · Digital transformation

New ways to deliver. More room to grow.

A registered training organisation had seen revenue and profit fall for two years, and its face-to-face model was under threat. When COVID-19 lockdowns stopped classroom training, we moved every course online and put a new way of delivering in place.

What changed

Measured3-month pivotfrom classroom only to online and blended training
ObservedGrowing againrevenue rebounded after two years of decline
ObservedHigher marginsmore training delivered by the same team
ObservedInterstateexpanded into a second state after the engagement

Client: Registered training organisation, business customers
Sector: Education and training
Program: Strategy and digital transformation
Our work: Growth strategy, rapid digital transformation and implementation mentoring

The starting point

Falling revenue and a model under threat

An established training provider with eight staff, delivering face-to-face training to business customers. Revenue and profit had fallen two years in a row, and competitors offering online training were gaining ground.

Key challenges

Revenue and profit had declined two years in a row
A static operating model and outdated ways of working
Online competitors threatened the face-to-face model

What we did, and what changed

Three phases, one direction

The move online was completed in three months.

Growth strategy
A deep-dive diagnostic, interviews with 15 current and former clients and a review of competitors shaped a five-year plan to modernise, restore growth and prepare for a future sale.
ResultA practical roadmap, backed by six months of implementation mentoring.
Rapid digital transformation
When lockdowns halted classroom training, the CEO asked us to bring the digital plan forward by several years. Working with an agency, we moved every course to a learning management system within two short months.
ResultTraining kept running and the business stayed open.
Hybrid delivery model
We designed a model that supports online, face-to-face and blended training, opening new ways to sell and deliver.
ResultMore training delivered with the same team, and better margins.