E-commerce · Growth and value building

Growing the business. Getting evenings back.

An e-commerce retailer needed to improve how it operated while pursuing growth. Changes to systems and operations meant management no longer needed to work evenings and weekends.

Discuss your growth priorities About the program

What changed

Measured≈3×revenue across the whole engagement
Measured≈5×profit across the whole engagement
Estimated≈6×estimated valuation increase
ObservedEvenings backmanagement no longer working nights and weekends

Client: E-commerce retailer, business and consumer customers
Sector: E-commerce retail
Program: Growth and Value Building
Our work: Growth strategy, digital transformation and implementation mentoring

The starting point

Growth was putting pressure on systems and people

An e-commerce retailer serving both business and consumer customers. Growth was putting pressure on systems and people, and management were regularly working evenings and weekends to keep up.

Key challenges

Systems and operating practices hadn’t kept pace with growth
Management time was absorbed by day-to-day operations
The business needed a growth strategy it could actually implement

What we did, and what changed

Three phases, one plan

Implemented over a three-year period.

Growth strategy
Set direction and priorities for growth, grounded in how the business actually operated.
ResultIn this phase alone, revenue grew by about 75% and profit by about 50%.
Digital transformation
Improved the systems and operating practices needed to support a larger business.
ResultLess manual work and a clearer weekly routine for the team.
Implementation mentoring
Worked alongside management to embed the changes and keep progress moving.
ResultManagement gained stronger business acumen, with clearer financials and more stability.